iFood

Role

Product Design & Research

Tech

Android mostly, some web

Location

Brazil 🇧🇷

Period

From early 2018 to mid 2019

Company website

ifood.com.br

About the company

iFood is the biggest food delivery service in Latin America and an unquestionable giant in the industry globally, right up there with DoorDash, Deliveroo, and others. Backed by relevant global VCs and companies, such as Innova Capital and Just Eat, respectively, it is currently worth, as of the latest round, USD $5.4bi. By the time I left, the company had about 5k+ employees, with the design team being around 40+.

My journey there

I joined right after the Logistics team was formed. That team was responsible for creating and maturing the newly created driver product. At that point, iFood used to partner with several third parties to offer delivery to restaurants. However, even then, most restaurants would use their own delivery solution, skewing iFood only as the storefront.

It was a special moment, though, as the team was just starting to take shape. We joked around that being in the Logistics team was like being in a startup inside of another startup. We had the benefits of not having to be knee-deep into the weeds of financial balance ⎯ given that iFood already was a considerably mature startup at that point ⎯ but also of being very scrappy & fast.


iFood's early office.

All the Logistics team worked from this tiny, messy, and cozy house.

As the team's first designer, I learned more than I could've ever hoped for, and it speaks to the advantages of a very cross-functional team. The whole Logistics product team consisted of a tiny group of 3, maybe 4, engineers in charge of setting up all the core APIs. There was definitely a lot to do and figure out.

Projects

Closing thoughts

iFood, for sure, was a pivotal moment in my career. Being a solo designer in a moment so demanding like that put me to the test multiple times, but I'm glad the team cared enough so that we went through it all together. We learned how to work together through a bunch of trial and error and therefore strongly supported the Logistics unit growth, especially given that iFood had just received its biggest round of funding, which had a significant portion directed to us.

I'm pleased and fulfilled to know that much of my work was helpful to future designers and PMs who continued working on the product. A lot has changed since I left, which is how things roll, but I'm sure we developed a product that helped shape the overall foundation for the product to grow ⎯ to a hopefully better place ⎯ and, to this day, stands strong as one of the most robust driver products, at least in LATAM.

Screenshot of what Google Play looked like.

Google Play back then. The logo I designed is still there, though!

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